Now that we're a little more than halfway through the year, let's go ahead and take a closer look at where we are when it comes to small and medium-sized business owners signing up for VoIP services. Even though VoIP technology has been utilized by big businesses for upwards of 20 years now, it's only been affordable to the small and medium-sized business owners for only the past few years. Since then, we've seen the majority of these business owners make the important decision to ditch their landline so that they can start benefitting from high-tech VoIP services.
This year, we've seen mostly the small business owner seeking information about how VoIP technology can help their business. And since a small percentage of these small business owners are actually signing up for a phone system for the first time, they need some guidance. And although these owners are extremely interested in updating their telecommunication system, they know that they're going to need a good deal of assistance when it comes to upgrading to a new VoIP based communication system.
This means that they need to find a VoIP reseller who can help them create an efficient unified communications system that fits in perfectly with their particular type of business.
Top Reasons Why SMBs Upgraded to VoIP
Nearly 1 out of 5 SMBs made the upgrade from landline to VoIP technology because they wanted a more reliable telecommunication system. Other reasons for wanting access to high-tech VoIP services include the ability to grow a company, lower costs, more functionality, a higher quality of service, a better support system, ease of use, and the capacity to connect to a business remotely.
It's simple. Business owners these days want a unified communications system that's reliable - because it will give them the functionality the need for an efficient phone system. The ability for a business to create telephone extensions for every employee and/or department is one of the most received requests by new VoIP users. The ability to utilize the auto attendant feature is also one that's being chosen by many small businesses, which allows the phone system to automatically forward incoming telephone calls using a specially made voice menu.
Another highly requested VoIP feature is one that supports the ability for a business to make conference calls. This feature allows businesses to connect with each other on a more personal level, which is more important than ever in today's highly competitive world of business. Other functions that business owners are looking for include an efficient PBX system, internet faxing, recording telephone calls, and SIP trunking services.
Business owners are looking for a professional VoIP reseller to assist them in the upgrade from landline to VoIP technology. They're looking for someone who's considered to be an authority on all things VoIP so that they can feel confident with their new and improved telecommunications system. And the fact the high majority of small businesses that don't yet have an IT person to perform this essential communication upgrade, means that they're going to rely on their VoIP reseller to advise them on every aspect of the essential communication upgrade.
When it comes to finding and contacting a professional VoIP reseller, almost half of the inquiries come from the actual business owner. A little more than one third comes from the business manager, less than 10% comes from the IT department and the rest comes from other business employees.
If you're someone who would like to resell VoIP services to the small and medium-sized businesses that truly need to make the essential upgrade from landline to VoIP technology, be sure to contact us today with any questions you may have.
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