So you own a small or medium-sized business and have been wondering whether or not to get a new phone system. You’ve been using a landline for many years now, and so far your phone system has been working as expected. But you’ve been hearing a lot about VoIP technology and how it's now very affordable so that any business can manage to pay for and utilize this new communication platform. So now you're wondering if it's a good idea for you to update your communication system to one that can support VoIP services.
The short and simple answer is Yes! VoIP technology is here to stay making it necessary for every business owner to make the move from landline to VoIP. And because a little more than half of business owners have already made the move, those who are still using a landline are now considered to be using an outdated communication system.
The Right Communication System
So how do you know how to choose the right communication system for your particular kind of business? You find a professional VoIP reseller to guide you through the process. When someone makes the decision to resell VoIP services, it means that they're interested in both telecommunications and helping people. But the fact that reselling VoIP services is now deemed to be a quite the lucrative reselling venture, means that it's necessary for every business owner to do a little research first in order to ensure that they're choosing the absolute best VoIP reseller to help them with this essential upgrade.
For now, we can share with you some information about why it's a good idea for all business owners to make the switch from PBX to a hosted VoIP system, and soon.
New Phone System
So why is getting a new phone system supported by VoIP technology so important? Because a phone system is still the preferred communication method the high majority of small and medium-sized business owners use today. Although other communication methods are used, too, due to the advent of social media, the telephone is still the most utilized communication option used today. Why? Mainly because the telephone is the first line of communication between a business and its customers.
This makes having a highly efficient phone system extremely essential to the overall excess of any company doing business today.
What Do Customers Want?
First and foremost, customers want great service. They know that there are many companies out there vying for their business, so they expect to receive the best customer service possible. If they don't, they'll simply move on to another company. This makes it more important than ever for every company to have the best communication system they possibly can. And they need to have a phone system installed that will not only professionally greet the customer, but one that will allow the customer to easily find and connect to the person and/or department they're trying to connect with.
A little more than 2 of 5 people who call into a business and find that they aren't able to connect with who they're looking for in a quick and easy manner will hang up and take their business elsewhere. Less than 1 out of 10 said that they would e-mail the business instead, with 1 in 5 saying that they might decide to take a look at the businesses website.
Giving Customers What They Want
Essentially, when a customer calls into a company they want to be greeted by a phone system that allows them to easily connect to the correct department. They want the introductory greeting to be less than 3 seconds, they want the menu selection to be simple and easy to understand, and they don't want to be overwhelmed with too many options.
If you're a business owner who's looking to upgrade your landline based communication system to a VoIP-based communication system we invite you to contact us today so we can connect you with a professional VoIP reseller.
Image courtesy of Stuart Miles/FreeDigitalPhotos.net
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