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Case Studies

Agent to Carrier…From 18% Commission to 60% Margins While Winning the Customers’ Trust

This interconnect partner focuses on providing dial tone and support to their customers who have or are purchasing premise-based PBX systems. Previous to their White Label partnership, they were providing a SIP solution through a third party and receiving 18% commissions. They would order the service and wait for the partner to provision the service.

Now as a partner of White Label Communications, they have become their own service provider and are providing their own private label dial tone. They own the customer, they provision and manage the service and, most importantly, they now enjoy the upwards to 60% margins that were previously going to a third-party provider who did nothing to win the customer’s trust. Not only do they no longer introduce their competition (third-party service providers) into accounts, but they also have the added benefit of providing a dial tone solution that is superior to that competition. Because White Label SIP capability is provided through the full-hosted platform, a whole host of features come with the service that you do not typically see in traditional dial tone: disaster recovery, remote worker support, dynamic bandwidth allocation, conference bridging, etc.

Hardware to Hosted… From Zero Recurring Revenue to $100K a Month at Upwards of 60% Margins

This interconnect was exclusively focused on providing hosted PBX solutions with the Avaya product line to the small to medium-size business market. Several years ago, management saw the shifting of the market with the maturity of VOIP solutions and made the decision to transform from a hardware provider to a service provider.

With the White Label offering, this interconnect is able to design and implement phone systems by providing the phones and network equipment with PBX functionality in their private labeled cloud. Since their conversion they have gone from zero recurring revenue to $100K a month at upwards of 60% margins.

Managed Service Provider Adds Voice

A managed IT service provider selected White Label Communication to provide both Hosted PBX and SIP Trunk solutions to their base of IT customers. As the voice and data worlds converge it was a no brainer to begin offering voice services to their data customers who already know and trust their advice.

They were looking for a solution that gave them the same kind of management control they were accustomed to in their other managed services. White Labels platform gave them everything they needed to sell, provision and manage the service. Now they can provide comprehensive service offerings that meet their clients data, voice, and video needs.
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