We’re excited to announce an update to the Webphone that simplifies one of the most common tasks for call handlers—transferring calls.
Gone are the days of memorizing or manually looking up extension numbers. With our new Name Search feature, users can now type a colleague’s first or last name directly into the transfer field. As they type, a filtered list from the company directory will appear. Select the desired contact and the call is seamlessly transferred to the correct extension.
The Name Search update saves time, reduces errors, and makes your customer interactions smoother. Easy to use for an experienced front-desk operator or a first-day employee, this improvement enhances speed and confidence in every transfer.
It’s a small change with a big impact – try it out today!
For current partners that may have questions, contact your partner development manager. For any prospective Partners that are interested in learning more, schedule a discovery call today.