- White Label Communications CCaaS for Resellers
AI-Driven Contact Center Solutions for the Ultimate Customer Experience
MSPs and VARs, Take Your Contact Center Capabilities to the Next Level
Our contact center solutions take you beyond basic queue visibility to deliver a robust, next-generation platform offering an end-to-end experience for supervisors, agents, and customers alike.
Our optichannel contact center solution empowers agents and customers to connect across voice, chat, email, and social channels in the same interaction — all from a single, cloud-based platform. At the same time, WLC CCaaS enables you to expand your portfolio, strengthen loyalty, and skip the cost of building a solution from scratch. What’s more, as a reseller, you own the relationship. We power the technology in the background while your brand takes the spotlight.
US-Based Support
Reliability SLA
Gross Profit Margins
FPO
Why Choose WLC Private-Label CCaaS?
We help you create high-impact customer experiences with cutting-edge CCaaS, built for seamless engagement and intelligent operations.
- AI-Driven Features: Users receive the total experience with AI tools and technologies, including real-time translation, call summarization, automatic QA scoring, and more.
- Optichannel Engagement: Voice, chat, SMS, and social integrations that empower businesses to meet customers wherever they are, effortlessly moving between channels in the same interaction.
- Scalability & Flexibility: Our unique combination of carrier capabilities and full suite of CCaaS features and functionality allows you to scale with customer demand.
- Advanced Analytics: Advanced reporting tools empower contact centers to evolve, adapt, and thrive in an ever-changing landscape.
- Brand Ownership: CCaaS under your own name to help strengthen your brand and build recurring revenue.
- Security & Compliance: Enterprise-grade protections and multi-instance cloud architecture meet the strictest regulatory standards.
With WLC’s contact center as a service, you’re not just reselling technology. You’re strengthening customer relationships, securing new revenue streams, and bolstering long-term growth opportunities.
Empower Your Contact Center with Next-Gen Solutions
Elevate your customer experience with modern CCaaS solutions that leverage real-time data, translations, transcriptions, and more. Discover our premier CCaaS offerings.
Atlas Enterprise CX Redefines Contact Center Communication
Atlas Enterprise CX delivers the total experience with intelligent features that power seamless performance, improved efficiency, and measurable impact.
- Outbound dialing prediction
- Real-time translation
- Call summarization
- Automatic call QA scoring
- PII removal
- Real-time agent assist
- AI-powered gamification
- Call analysis
- Contact center AI
- Real-time transcription
- Customizable AI analysis
- Interactive voice response (IVR)
Transcend Traditional Reporting
By connecting multiple data sources, streamlining integration, and turning insights into actionable, engaging metrics, Atlas Enterprise CX surpasses standard reporting to help contact centers grow, adapt, and stay ahead in a dynamic environment.
- Real-Time Insights: Clear, actionable performance metrics at a glance.
- Gamified Engagement: Badges and leaderboards to drive motivation and measurable progress.
- Supervisor-Focused Analytics: Curated insights for smarter, data-driven decisions.
- Shared Performance Views: Transparent metrics for agents/supervisors to foster trust, plus immediate feedback.
- AI-Powered Analytics: Identify trends, areas for improvement, and ROI opportunities.
- Customizable Dashboards: Tailor views to track KPIs and key results.
Our workforce management solution unifies all data to deliver actionable insights and streamline scheduling. Designed for both internal teams and wholesale (CCaaS) partners, it helps users make smarter decisions while enhancing the employee and customer experience.