Introducing Callback – A Smarter Way to Manage Call Queue Wait Times
We’re excited to announce a powerful new feature now available in our Enhanced Call Center: Callback. With Callback, your customers can offer a flexible, user-friendly experience to their callers. When Callback is enabled, callers can elect to keep their place in the call queue without having to stay on the line. Once the caller’s place […]
New Ring Strategy for Enhanced Call Center
We are pleased to announce that skill-based routing is now available as a ring strategy in our Call Center. Use the skill-based ring strategy to streamline queue configurations, reports, and management of agents. Assign “skills” so that incoming calls will route to agents with the most relevant expertise, language proficiency, or technical know-how to resolve […]
Enhanced Capabilities Added to White Label’s Call Center
We are excited to announce two new additions to our Call Center as part of our 2024 initiative to expand Call Center capabilities. So far this year, we have improved the visual functionality for our listen/whisper/barge feature and added the Ring All ring strategy. We also added text-to-speech functionality that streamlines the process of audio […]