Six Nines Isn’t Luck: How 99.9999% Actually Happens
Darren Sandford, VP Infrastructure and SupportWhite Label Communications Your brand is on the line every time a customer picks up the phone. And when service is down, they don’t care whose component failed — they just know it’s down. On paper, 99.9999% availability translates to only a few seconds of downtime per year. In practice, […]
Why CPaaS Is Becoming Core Infrastructure
Most companies still evaluate communications like a telecom product. But once it’s embedded in an application, the real question changes: What happens when it fails? Automated alerts. Authentication tokens. AI-driven interactions. All of this relies on programmable voice and messaging. APIs connect these systems, but they’re only part of the solution. Without careful design, those […]
Outages and Downtime? Not at White Label Communications!
Technology is fallible so at some point, technology fails. Your private label UCaaS provider should have the proper redundancies and processes in place to ensure that the inevitable technology failure does not impact your end user customers. White Label’s Partners sleep soundly knowing our UCaaS infrastructure will keep their customers’ service available, regardless of the […]
White Label Communications Completes a $1.5 Million Network Infrastructure Upgrade: A Testament to Our Commitment to Excellence
We are thrilled to announce the completion of a significant $1.5 million network infrastructure investment at our three strategically located VoIP data centers in the East, Central, and West regions. Our ‘belt and suspenders’ approach to infrastructure is the cornerstone of our network’s 100% uptime in 2023 and 99.999% uptime over the past 13 + years. […]
The Service Interruption That Never Occurred
It may seem like an odd thing to report, but on Wednesday January 3rd, White Label Communications DID NOT experience a service interruption EVEN THOUGH a technology failure, the magnitude of which would have resulted in an interruption of service for many UCaaS providers, was encountered. Specifically, at approximately 5:00 AM, one of our core database […]