Webphone Transfer now Includes Name Search
We’re excited to announce an update to the Webphone that simplifies one of the most common tasks for call handlers—transferring calls. Gone are the days of memorizing or manually looking up extension numbers. With our new Name Search feature, users can now type a colleague’s first or last name directly into the transfer field. As […]
Introducing Attended Transfer for Webphone
We’re pleased to announce a new addition for our webphone: Attended Transfer functionality has been added alongside the existing Blind Transfer option! With these two transfer choices, webphone operators have greater call control, allowing for both quick transfers and personalized call introductions. What’s the Difference? Why It Matters: With Attended Transfer, users can: Who It […]
Webphone Supports HID Headsets
We’re pleased to announce that webapp webphone calls can now be managed using the physical buttons on a HID-compliant UC headset. Streamline your UC client experience by pairing it with a HID headset, today! Answer, mute, and end calls without clicking on the webphone. Say goodbye to constant screen switching between the webphone and your […]
Network Metrics Panel Now Available During Active Webphone Calls
As part of our commitment to providing reliable, high-quality calls, we’ve recently added a new feature to the webphone in our Unified Communications (UC) client. Webphone users can now view real-time network metrics during active calls. The purpose of this update is to provide greater insight when troubleshooting call quality. Since network issues can […]
Distinctive Inbound Ringtones for UC Client Webphone
White Label Communications has added a new feature to our UC Client webphone – Distinctive Inbound Ringtones. Prior to this new feature, inbound and outbound calls using White Label’s UC Client webphone utilized the same default ringtone, i.e. the ringtones sounded the same. Feedback from White Label Partners was that a single ringtone caused a […]