24/7 US-Based Support Team

White Label Communications provides services through Partners & Resellers, so our success is completely contingent on their success.  The nature of our business relationship with our Partners dictates our priorities – provide tools that enable Partners to be successful, provide exceedingly reliable services and deliver superior customer support.

A Partner’s success begins with our structured onboarding & training and extends through ongoing support to ensure that our Partners can support, provision and manage the UCaaS services they are providing to their customers.  Because learning is a continual endeavor, our White Label University provides access to important ongoing training information.  

Reliability is the key to peace of mind in this business. White Label provides our Partners a 99.999% reliability uptime SLA.  We are proud to state that our Partners enjoy customer retention rates of up to 95% because of our platform’s superior performance which is geo-redundant with advanced real-time failover capabilities. 

We realize that superior ongoing Partner support is fundamental to our success and our Partners’ success.  Every member of our support staff is 100% US-Based and capable of providing Level 2 or above; when you reach out to us you are interacting with a Support Engineer who can help you immediately.  Further, White Label’s Support, Software & Network Engineers work in the same facility, streamlining the response and resolution of trouble tickets.  Tracking all Partner support tickets since 2020 reveals a 99.97% Partner satisfaction rating.  Supporting our Partners, quite simply, is the most important thing we do, and we treat it that away.