MSPs are perfectly suited to add UCaaS to their product portfolio. More to the point UCaaS is a natural extension of what you already provide to your customers - VOICE IS A DATA APPLICATION!
All of your customers have phones and/or communications devices and services of some sort, so why let another vendor/competitor provide these services? The better question is why wouldn't you want to provide a Unified Communications solution to your customers?
You are already doing all the heavy lifting with respect to level 1 technical support (even when you do not provide the VOIP solution) and what better way to grow your Monthly Recurring Revenue (MRR)?
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