Introducing Attended Transfer for Webphone
We’re pleased to announce a new addition for our webphone: Attended Transfer functionality has been added alongside the existing Blind Transfer option! With these two transfer choices, webphone operators have greater call control, allowing for both quick transfers and personalized call introductions. What’s the Difference? Why It Matters: With Attended Transfer, users can: Who It […]
New Ring Strategy for Enhanced Call Center
We are pleased to announce that skill-based routing is now available as a ring strategy in our Call Center. Use the skill-based ring strategy to streamline queue configurations, reports, and management of agents. Assign “skills” so that incoming calls will route to agents with the most relevant expertise, language proficiency, or technical know-how to resolve […]
Enhanced Capabilities Added to White Label’s Call Center
We are excited to announce two new additions to our Call Center as part of our 2024 initiative to expand Call Center capabilities. So far this year, we have improved the visual functionality for our listen/whisper/barge feature and added the Ring All ring strategy. We also added text-to-speech functionality that streamlines the process of audio […]
Why is Unified Communications So Important?
Unified communications (UC) can be defined simply as the centralization of communication features integrated into a user-based application. Unified communications generally feature sets like chat, voice, video, presence, voicemail, call center, etc. UC applications weren’t all the rage as recently as 4 years ago. Yes, some companies did utilize these feature sets and some have […]
Centralize All Your Communication Tools and Features With Our UC Application!
In the 2020s, Unified Communications as a Service (UCaaS) has overtaken traditional VoIP services, such as legacy PBXs and simple hosted PBX services. The reason for that is due to the modern-day worker, where the modern-day worker requires modern day features and functionality. In order for workers and users to be more efficient, it’s imperative […]
Network Metrics Panel Now Available During Active Webphone Calls
As part of our commitment to providing reliable, high-quality calls, we’ve recently added a new feature to the webphone in our Unified Communications (UC) client. Webphone users can now view real-time network metrics during active calls. The purpose of this update is to provide greater insight when troubleshooting call quality. Since network issues can […]
Enhanced Call Management Using White Label’s Unified Communications Client
Now a user of White Label’s Unified Communications (UC) Client can manage all calls to their extension including their webphone, mobile application or desktop phone. Users can see, transfer, and hang up all calls across all their devices. With this latest update, users gain visibility and control over their call activity, regardless of the device […]
White Label’s Call Center Enhancements
White Label’s Call Center Enhancements As a part of our continuous development effort to enhance Call Center capabilities on behalf of our Partners, White Label Communications is happy to announce that two (2) additional Call Center features can now be configured by our Partners via their portal; 1) Listen/Whisper/Barge, and 2) Ring All queue strategy. […]
Visual Conference Center
White Label Communications is excited to announce a new feature that will enhance the user’s conference bridge experience. Introducing the VISUAL Conference Center. The Visual Conference Center has been added to White Label’s Unified Communications Client to show participants and control an active conference call. The Visual Conference Center Module will allow users to experience […]
Distinctive Inbound Ringtones for UC Client Webphone
White Label Communications has added a new feature to our UC Client webphone – Distinctive Inbound Ringtones. Prior to this new feature, inbound and outbound calls using White Label’s UC Client webphone utilized the same default ringtone, i.e. the ringtones sounded the same. Feedback from White Label Partners was that a single ringtone caused a […]