Enhanced Call Management Using White Label’s Unified Communications Client 

enhanced call management

Now a user of White Label’s Unified Communications (UC) Client can manage all calls to their extension including their webphone, mobile application or desktop phone. Users can see, transfer, and hang up all calls across all their devices. 

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With this latest update, users gain visibility and control over their call activity, regardless of the device the call is on.  

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Key Features 

  1. Centralized Call View: Our “Manage Calls” page aggregates all active and on-hold calls occurring for a device user in one intuitive interface. Say goodbye to the hassle of switching between devices or applications to manage specific calls. 
  1. Streamlined Call Transfer: With our Operator Console module seamlessly integrated, users can effortlessly transfer calls with a simple click-and-drag action. Whether it’s redirecting a call to another colleague or transferring to a different department, the process is now smoother than ever. 
  1. Enhanced Efficiency: Reduce response times with streamlined interconnectivity. Answer a call on your desk phone, select it on the Manage Calls page, and then transfer it via Operator Console.   

Current partners can contact their partner advocate today to learn more about how you can incorporate this new feature into your product offerings. Prospective partners can schedule a discovery call today to learn more about this new feature.

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