We’re excited to announce a powerful new feature now available in our Enhanced Call Center: Callback.
With Callback, your customers can offer a flexible, user-friendly experience to their callers. When Callback is enabled, callers can elect to keep their place in the call queue without having to stay on the line. Once the caller’s place in the queue is offered to the next available agent, the caller’s phone will ring, and they will be connected to the agent.
Callback reduces caller frustration, shortens perceived wait times, and keeps lines open for other callers.
For businesses, this means:
- Higher customer satisfaction
- Lower call abandonment rates
- Improved agent efficiency
Callback functionality is a must-have for any call center looking to streamline operations and enhance customer relationships.
This feature is now available in the portal! Start promoting Callback Functionality to your customers today and help them transform their call center experience.
For current partners that may have questions, contact your partner development manager. For any prospective partners that are interested in learning more, schedule a discovery call today.