Those Who Resell VoIP Must Understand How to Bill Their Customers

Resell VoIPThose who want to resell VoIP services, and start earning the recurring revenue that comes with reselling VoIP services, need to know that there are many different aspects to becoming a successful VoIP reseller. Of course, a professional VoIP reseller is someone who needs to first and fully understand everything there is to know about VoIP technology (so that they can help business owners choose the best communication services for their particular type of business). Another one of the many aspects that are also essential for someone who wants to resell VoIP services? Understanding the best methods when it comes to billing their customers.

Billing Your VoIP Customers

It’s essential for every potential VoIP reseller to find a reselling partner who can help them  resell VoIP technology in the most efficient manner possible. This includes learning things like how to best keep track of every single customer, how to create a finance plan, and any other important billing notes that should be kept in every clients file. The sheer importance of being extremely organized when it comes to reselling VoIP services cannot be underestimated.

Imagine the task of having to create a VoIP invoice for every single VoIP customer. Because it’s absolutely essential for a VoIP reseller to be very organized when it comes to billing their customers, the VoIP reseller must create a billing system that works for their particular type of reselling business. For example, are the only reselling VoIP services? Or are they also reselling other communication services, like SIP Trunks, and cloud based services.

In addition, by creating a billing system that allows the invoices to be sent out in a timely manner, the VoIP reseller is doing what it takes to make sure that their billing system is flawless.

VoIP Billing TIPS

Because the act of billing VoIP customers can indeed become quite tedious, it’s essential to double check everything before sending one out to a customer. And because VoIP resellers have access to the cloud, the high majority are able to create digital billing files that can be securely kept in the cloud for future reference. Moreover, there are a few software programs that are available that can help VoIP resellers keep close track of all of their customers, which can really help when it comes to reducing any mistakes.

The following are a few things that current VoIP resellers keep in mind when billing their clients.

  • VoIP resellers understand the importance of billing their clients in a timely manner. This simply means that once a customer receives their invoice, they’ll have plenty of time to make a payment for the VoIP services they’re currently receiving.
  • Creating a very detailed list of the communication services the client is paying for is highly recommended. This is a great way to avoid any misunderstanding over exactly what services are being received and accordingly paid for.
  • If there happens to be an issue with a client’s bill, it needs to be resolved immediately. This allows customers to see that the VoIP reseller truly cares about their business, and will do whatever’s necessary in order to keep them as a client.

VoIP resellers who are currently finding the success they’re looking for in a reselling career also make it a goal to create a packet for potential customers that informs them on everything they need to know about their reselling business. This includes things like terms and conditions, refund policies, and much more.

Resell VoIP

If you’re someone who wants to resell VoIP services, we invite you to contact us today for more reselling information. Our professional team here at White Label Communications fully understand how important it is for every VoIP reseller to have the resources and tools needed for success. That’s why we have a number of VoIP related resources available for those who decide to partner up with us in order to become a professional VoIP reseller.

Want to learn more about our Private Label Reseller program? Click here to contact or schedule a call with us.

Image courtesy of Stuart Miles/

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