Operator Console Module

White Label Communications is excited to announce the release of our Operator Console module as part of our Unified Communications (UC) client.

For businesses and organizations employing centralized call routing or receptionist-based call handling, accuracy and speed of call placement is imperative. The Operator Console module makes every second count with a visual interface that simplifies the transferring of calls, reduces misplaced calls, and tracks parked calls.

Empower Your Customers with Enhanced Call Management 

The Operator Console module is designed to improve and streamline business communications. By enabling this powerful tool in the UC client, you empower your customers to: 

  1. Increase Efficiency: Provide a single view to monitor device availability and parking slot status in real-time. Say goodbye to call bottlenecks and hello to a more efficient call management process.
  2. Manage Calls with Ease: Drag-and-drop functionality simplifies call management and routing. Park and transfer calls with just two clicks. By reducing complexity, the Operator Console module also reduces mistakes and improves productivity. 
  3. Tailored Specialization: Create customized groups for different departments, teams, or projects. Flexibility is key, and this feature ensures that our solution adapts to your customers’ unique business structures.
  4. Instant Communication: With one-click call initiation, your customers can connect with team members instantly. Speed up internal communication and response times, leading to improved customer satisfaction. 
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Offer Your Customers a Competitive Edge 

By adding the Operator Console module to the UC client, you’ll be delivering a competitive advantage to your customers. Help them stay efficient, organized, and responsive to their customers’ needs. 

Jim DeBald, Chief Revenue Officer for White Label Communications commented,

“We are very excited about this enhancement to our Unified Communications Client and provided at no additional cost to our Partners.  Our software development team continues to respond to our Partner’s never-ending desire for additional features and capabilities.  Our Partners continue to benefit from the fact that White Label controls our software development efforts and is not dependent on the willingness of third-party applications to make enhancements on our behalf.”   

To learn more about this feature, for current partners, please contact your Partner Advocate for a further discussion or visit White Label University for more information.  

If you are interested in this feature, but are not currently a partner, please schedule a discovery call with us. 

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