- White Label Communications Network Monitoring and Management for Resellers
Atlas Aware and Atlas Aware+
Deliver Proactive Visibility With Atlas Aware
Atlas Aware is the ideal platform for solving the complexity of multi-location, multi-device WAN management. Our purpose-built unified WAN optimization engine brings visibility and control for mission-critical wireless and wired WAN-dependent devices through our tailored integrations and automation.
Delivered as a private-label platform integrated directly into White Label Communications’ broader portfolio, Atlas Aware provides unified dashboards spanning WAN, voice, and device performance across all customer locations. Unlike standalone monitoring tools, Atlas Aware operates across the same multi-instance cloud architecture and geo-redundant data centers that support its voice and collaboration services, delivering end-to-end observability.
Why providers switch to Atlas Aware:
Required 3 or more service providers to monitor their network(s)
Overwhelmed with tickets and alert fatigue
Experiencing turnover and/or struggling to fill positions
Have over 1,000 locations and/or 10,000 connections
Key Platform Features
Automated Network Monitoring
- Agentless monitoring: Track network and device health without agent deployment or additional software installation.
- Multi-Tenant architecture: Monitor all customers from a single interface, with complete customer data segregation for enhanced security.
- Proprietary cellular grading algorithm: Accurately assesses and scores the quality of cellular connectivity.
Intelligent Alerting & Escalation
- Custom threshold alerts: Focus on critical events and reduce alert fatigue with tailored alerts.
- Flexible notification options: Generate alerts via your preferred channel (email, SMS, IMS, or a combination), configurable per customer.
- Cost-saving and WAN optimization alerts: Identify opportunities for performance and cost improvements, customizable per customer.
Actionable Reporting & Trend Analysis
- Chronic issue reporting: Pinpoint recurring problems for faster resolution.
- Host and service availability reporting: Track uptime and performance at a granular level.
- Historical alert and trend reporting: Analyze trends for capacity planning and WAN optimization.
Seamless System Integration
- Standard REST API: Enables seamless integration with customer systems with minimal development effort.
- Out-of-the-box integrations: Natively integrates with top incident management systems including ServiceNow, Cherwell, and Zendesk.
- Custom OEM integrations: Built for compatibility with widely-used OEM systems among MSPs, TEMs, and Enterprises.
With Atlas Aware+, gain access to the full suite of monitoring capabilities with the addition of WLC’s 24/7/365 NOC for incident response, triage, and field services/support.
What Sets Atlas Aware Apart
Proactive visibility, not just alerts
Atlas Aware helps identify network, device, and service degradation before it becomes a user-impacting outage.
Built for managed environments
It gives MSPs and multi-site organizations a centralized view across locations, carriers, endpoints, and critical infrastructure without needing separate tools for every environment.
Actionable operational insight
The platform is designed to help teams isolate where an issue resides — internal network, ISP, hardware, Wi-Fi, or application path — so they can reduce troubleshooting time and finger-pointing.
Part of one connected infrastructure
Atlas Aware shares the same geo-redundant architecture as WLC's voice and collaboration services, so teams monitor everything from contact center health to e-POTS devices through one end-to-end view, backed by a single support relationship.