PRESS RELEASE: White Label Communications Welcomes Don Joos as New CEO
EXTON, PA – July 21, 2026 – White Label Communications (WLC), the market-leading provider of white-label communications and technology solutions, today announced the appointment of Don Joos as Chief Executive Officer, effective July 20, 2026. Joos succeeds founder and longtime CEO Tom Joseph, who will transition to the role of Chairman of the Board. Joos […]
The Best Way to Retain Customers Is to Become Hard to Replace
By Dave Shatzer, Director of Partner Revenue, White Label Communications Here’s something I’ve seen play out more times than I can count: a reseller loses a customer to a competitor on price. The customer signs a new contract, gets onboarded, and within six months is asking who they call when something breaks. The savings evaporated […]
WLC’s June Top Hits: Recognition, Connection, and Diving Deeper
June was about recognition and connection — and going deeper on both. From an industry award for our network monitoring solution, to an afternoon spent with a partner and their clients, to a new home for one of our fastest-growing products, every highlight this month celebrated what we’ve been building. Here’s a look at what […]
Your Copper Line Isn’t Retiring on Your Schedule
By Joshua Schluep, Director of Sales Engineering, White Label Communications For years, the retirement of traditional copper phone lines felt theoretical. It would happen eventually, somewhere down the road. Most organizations knew it was coming and filed it under “we’ll deal with it later.” Well, “later” is here. Major carriers have aggressively moved to eliminate […]
WLC’s May Top Hits: Investing in Internal Growth & Partner Success
May was a month of investing in growth for our internal team and our partners’ success. From conference learnings that sharpen how we run our own business, to expanded resources designed to accelerate partner activity, every initiative this month tied back to one goal: building a stronger foundation for the people we serve. Here’s a […]
You Don’t Need to Pick the Right AI. You Need to Be Ready for All of Them.
Geoff Beckstrom, Sales Engineer, White Label Communications A newsletter lands in my inbox every morning with a single premise: “There’s an AI for that.” Scroll through it and you’ll find dozens of new tools, models, and integrations — all announced in the last 24 hours. It’s too long to read. That’s why I skim the […]
WLC’s April Top Hits: Showing Up, Stepping Forward, and Bringing It All Together
April was a month of showing up — on one of the channel’s biggest stages and within our own family of companies. From debuting at the MSP Summit alongside Channel Partners Conference & Expo to completing the integration of two recent additions to the WLC platform, the month reflected the kind of growth that only […]
WLC’s March Top Hits: Roots, Reconnection, and Building What’s Next
As we step into spring, we’re reflecting on the seeds we planted in March that will grow this season — and beyond. From cultivating new and previous connections at a familiar industry event to coming together for an internal workshop, last month was all about putting down strong roots. Here’s a look at our top […]
Six Nines Isn’t Luck: How 99.9999% Actually Happens
Darren Sandford, VP Infrastructure and SupportWhite Label Communications Your brand is on the line every time a customer picks up the phone. And when service is down, they don’t care whose component failed — they just know it’s down. On paper, 99.9999% availability translates to only a few seconds of downtime per year. In practice, […]
WLC’s February Top Hits: Connection, Alignment, and Forward Momentum
With February at a close, we’re reflecting on a month centered around connection — with industry peers, with our partner community, and within our own team. From engaging conversations at ITEXPO to strategic updates shared during our webinar series, February reinforced our commitment to transparency, innovation, and long-term partner success. Here’s a look at our […]