WLC’s November Top Hits: A Month of Milestones, Momentum, and Gratitude
With November at a close and Thanksgiving just behind us, we’re reflecting on the momentum we’ve built — and the people, partners, and teams who made it possible. This month brought meaningful milestones for White Label Communications (WLC), from launching our new website to connecting with industry leaders across multiple events. Here’s a look at […]
The Copper Countdown: Turn Deadlines Into Recurring Revenue
The FCC just handed channel partners a massive opportunity, and it’s on a strict deadline. Legacy copper networks are disappearing faster than many realize. The FCC’s March 2025 rule changes cut the required direct notice for copper retirements to 90 days, and carriers like AT&T are already moving aggressively. Thousands of your customers still rely […]
WLC’s October Top Hits: Strength in Resilience, Innovation, and Partnerships
October was a month that tested reliability, celebrated innovation, and reinforced what sets White Label Communications (WLC) apart: intelligent engineering and a relentless focus on partner success. From demonstrating unmatched uptime during a major industry outage to exploring new ways to enhance the partner experience, WLC continued to deliver on its promise of powering partnerships […]
New Call Center Feature: Auto-Away for Unresponsive Agents
We’re excited to introduce an upcoming Call Center feature designed to make your customers’ call queues smarter and their callers’ experience smoother. The new “Set Agent to Away Status” feature automatically sets an agent’s status to Away after a defined number of consecutive missed calls. This feature acts as a safety net for certain ring […]
WLC’s August & September Top Hits: Recognition, Expansion, and Industry Connections
As summer winds down and we head into fall, White Label Communications (WLC) continues to gain momentum. From award recognition for our innovative Communications Platform as a Service (CPaaS) solution to key industry events to a strategic acquisition, August and September were full of highlights worth celebrating. Spotlight on CPaaS: Awards Recognition In August, WLC […]
PRESS RELEASE: White Label Communications Acquires Intelitrex
Acquisition Adds Leading Network Monitoring and WAN Optimization Capabilities as Company Continues on Rapid Growth Trajectory EXTON, Pa. — September 30th, 2025 — White Label Communications (WLC), the market-leading provider of white-label UCaaS, CPaaS, and CCaaS solutions, today announced the acquisition of Intelitrex, a leading provider of network monitoring and WAN optimization. This strategic acquisition […]
WLC’s July Top Hits: Dialing In on Expanded Growth, Refreshed Brand Identity and New Connections
July was a milestone month for White Label Communications (WLC) — full of progress, purpose, and forward motion. With a major acquisition, a refreshed brand identity, and a strong presence at multiple key industry events, we deepened partnerships, expanded our reach, and reinforced our role as a trusted leader in business communications. Here’s a look […]
PRESS RELEASE: White Label Communications Acquires Grupo NGN
Acquisition Adds Industry-Leading CCaaS (Contact Center as a Service) Capabilities as Company Embarks on Rapid Growth Trajectory EXTON, Pa., July 22, 2025 — White Label Communications (WLC), the market-leading provider of white-label UCaaS, CPaaS, and CCaaS solutions, today announced the acquisition of Grupo NGN, a leading provider of optichannel AI-powered contact center communications solutions. This […]
What’s New: 3 New Updates You Should Know About
We’ve made a trio of updates across the UC client and the portal. Webphone Status Indicator Users can now easily tell when their webphone is turned off due to the new visual indicator in the UC client’s navigation bar. This is meant to help prevent missed calls when the webphone is left in DnD mode […]
Enable MFA for the Atlas Portal
Boost security and build trust by enabling the newly added Multi-Factor Authentication (MFA) feature to reseller and account levels for the Atlas portal. Cyber threats continue to evolve, and safeguarding sensitive customer and business data has never been more important. With MFA, you can now add an extra layer of protection to portal access, helping […]